Effective Date: 1 January 2024

Thank you for visiting The Clean Water Co (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecleanwaterco.com.au (the “Site”) and purchase our water treatment solutions.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Personal Identification Information: name, email address, phone number, shipping address, billing address
• Payment Information: credit/debit card details (processed securely by our payment provider; we do not store payment data)
• Order Details: products purchased, purchase date, delivery details
• Account Information: (if applicable): username, password
• Device and Usage Information: IP address, browser type, operating system, pages visited, time and date of visits

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, deliveries, or customer service requests
• Send you updates, promotional offers, and newsletters (if you opt in)
• Improve our website, products, and services
• Prevent fraudulent transactions and ensure website security
• Comply with legal and regulatory obligations

3. How We Share Your Information

We may share your information with:

• Service Providers: third parties who help us process payments, deliver orders, host the website, or provide marketing services
• Legal Authorities: if required by law, to comply with legal obligations, protect our rights, or respond to lawful requests
• Business Transfers: if we are involved in a merger, sale, or asset transfer, your information may be transferred as part of that transaction

We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand site usage, and improve our marketing. You can adjust your browser settings to refuse cookies, though some site features may not work properly as a result.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent or object to certain processing activities
• Request a copy of your data in a portable format

To exercise these rights, please contact us at info@cleanwaterco.com.au

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

The Clean Water Co
Email: info@cleanwaterco.com.au